THESE WEBSITE TERMS AND CONDITIONS (“TERMS”) GOVERNS THE USE OF THIS WEBSITE www.vrindavanchikitsalayam.com. THIS WEBSITE IS OWNED BY Vrindavan Ayurveda Chikitsalayam.
DESCRIPTION OF SERVICES
All visitors to our WebSite should adhere to the following terms and conditions.
BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ACCEPT THEM IN FULL, AS THEY MAY BE MODIFIED BY Vrindavan Ayurveda Chikitsalayam.
Applicability: These website terms and conditions apply to all transactions including online appointment booking, bill payments, advance payment against services and/or any other transactions through this website or its hyperlink (s) and authorized third-party websites.
Information provided by you:
We require you to provide us with certain information about yourself when you use the Online Transactions. This information shall include the patient’s details and cardholder’s name in case of an online payment facility. We may also use this information to ensure that the bill payment process is carried out accurately and efficiently.
You agree to ensure that any information provided by you shall be complete and accurate. You shall not at any time provide us with information which is false, inaccurate, misleading, obsolete or deceptive. If the information is found false/ deceptive/inaccurate/misleading, Vrindavan Ayurveda Chikitsalayam holds the right to cancel the appointment/ transaction and refund/stop the payment.
All information provided by you should be true, complete and accurate but not misleading or deceptive;
To receive the confirmation alert of the appointment booking, kindly provide your correct contact number and email ID. By providing the said information, you hereby authorise Vrindavan Ayurveda Chikitsalayam to contact you via, telephonic calls, SMS and/ or electronic mail, in respect of the appointments booked by you and for providing the information about the services provided by Vrindavan Ayurveda Chikitsalayam, to you.
The appointment slot will be released in case of late arrival of the patient and the patient will be treated as a walk-in patient and consultation should be subject to availability of time with the respective doctor.
Complete details of ‘New’ patients should be filled accurately and we may also use this information for data analysis and marketing purposes. By accepting these Terms, you expressly permit Vrindavan Ayurveda Chikitsalayam to use the data provided by you for the said purpose.
We track the Internet address of the domains from which people visit us for trend analysis.
We may use the Internet address to identify any fraudulent transaction.
If you do not wish to provide us with the required information, kindly click on the exit button to exit the appointment booking application.
DISCLAIMER OF WARRANTIES
All information available on this WebSite, (the “Information”) is provided on the condition that the user will make the independent determination in respect of its accuracy, completeness or usefulness suitability before use or making any decision or any loss or damage in reliance hereof.
The Information does not constitute an invitation or recommendation to take medical services from Vrindavan Ayurveda Chikitsalayam nor is such Information a substitute for professional advice or solicitation in respect of medical services/ products or recommendation thereof. Vrindavan Ayurveda Chikitsalayam urges the users to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other Information.
All information on the site is provided to you “as is” without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. In no event shall Vrindavan Ayurveda Chikitsalayam be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a Hyperlink Link site Site and any third party are subject to the terms and conditions of the legal notices contained therein.
AVAILABILITY
Vrindavan Ayurveda Chikitsalayam operates and controls this WebSite from India and makes no representations that the Information is appropriate for use in any other location across the globe. Information published in this WebSite may contain references to products and services which are available in India and not available in your country. Such references do not imply that Vrindavan Ayurveda Chikitsalayam intends to make available such products or services in your country. Users are urged to consult Vrindavan Ayurveda Chikitsalayam officials for information regarding the products and services available to them.
INTELLECTUAL PROPERTY RIGHTS
The contents of this website are protected by applicable intellectual property laws of India including without limitation to trademark and copyright laws. Reproduction, retransmission, and public and/or commercial use of any or all the material on this website are prohibited. The logos, service marks and trademarks (“IP Marks”) displayed on the WebSite are the property of Vrindavan Ayurveda Chikitsalayam or have been licensed to Vrindavan Ayurveda Chikitsalayam by the relevant owners for use on this website. Nothing on this WebSite should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks without our written permission. You are prohibited from using any IP Marks for any purpose without the written permission of Vrindavan Ayurveda Chikitsalayam, or the relevant owners thereof.
You may use, display, and print copies of the Information only on your personal computer for your non-commercial purpose and use. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Information available on or through the Website for commercial or public purposes, in contravention of the above permitted use.
LIMITATION OF LIABILITY FOR USE OF THE SITE
The information available on the site could include inaccuracies or typographic errors. Vrindavan Ayurveda Chikitsalayam specifically disclaims any liability for such inaccuracies or errors. Vrindavan Ayurveda Chikitsalayam does not warrant or represent that the information on the website is complete or up-to-date, and assumes no obligation to update the website. Vrindavan Ayurveda Chikitsalayam may change the information on the website at any time without notice or may make improvements or changes to the website at any time.
You agree and undertake that Vrindavan Ayurveda Chikitsalayam, its affiliates and any of their respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits or lost opportunity) arising out of or in connection with the use of this website or a Hyperlink Site or a third party site, or with delay or inability to use the website or a Hyperlink Link Site, even if Vrindavan Ayurveda Chikitsalayam is made aware of the possibility of such damages. This limitation on liability includes but is not limited to, the transmission of any viruses which may infect a user’s equipment, unauthorized access, operator errors, theft, failure of mechanical or electronic equipment or communication lines, telephone or other connection problems, strikes or other labour problems or any force majeure. Vrindavan Ayurveda Chikitsalayam cannot and does not guarantee continuous, uninterrupted or secure access to the website.
You are informed that the use of the internet may be susceptible to several frauds, misuse, hacking and other actions that could affect payment instructions / other instructions to your bank through the payment gateway. Vrindavan Ayurveda Chikitsalayam shall aim to provide security to prevent the same, there cannot be any guarantee from such internet frauds, hacking and other actions that could affect payment instructions / other instructions including result in delay or failure in processing the instructions. Vrindavan Ayurveda Chikitsalayam shall not be responsible for the same.
Vrindavan Ayurveda Chikitsalayam shall not be responsible for any such failed transaction, where the bank account of the user of the WebSite is debited for the transaction amount and the transaction is not completed, for any reason whatsoever. Such a user should connect with his/her banker for any such failed transactions and the user of WebSite absolves Vrindavan Ayurveda Chikitsalayam of any liability, whatsoever, on this account.
DATA PROTECTION
Vrindavan Ayurveda Chikitsalayam may use “Cookies” for storing visitor preferences, profiling visitors and tracking visitor behaviour on this website. Cookies are small data files that a website stores on a computer. By visiting this WebSite you acknowledge, accept and expressly authorize Vrindavan Ayurveda Chikitsalayam for the placement of Cookies on your computer.
Vrindavan Ayurveda Chikitsalayam shall take all reasonable precautions to preserve confidentiality and prevent any corruption or loss, damage or destruction of the data and information provided by you on the WebSite.
All personal medical information will be kept confidential. It will only be disclosed to those involved with your treatment or care or persons involved in the process of evaluation of your information including but not limited to medical treatment, procedure, services etc. or an organization, which may be responsible for evaluating your treatment expenses. However, Vrindavan Ayurveda Chikitsalayam reserves the right to perform statistical analyses on your data and information. For details on the confidentially and privacy policy refer to the Online Privacy Statement. If such data has been requisitioned by any government agency/department/body and/or any law enforcement agency, Vrindavan Ayurveda Chikitsalayam shall be entitled to share the same on receipt of a written notice in this regard.
Certain services on the Website may require authentication procedures and enable you to access such services by using a user ID and password. Vrindavan Ayurveda Chikitsalayam shall take reasonable care to ensure the security of and to prevent unauthorized access to the services, which are part of the WebSite, however, you will be the sole and exclusive owner of a user ID and the password. It is your responsibility to ensure the confidentiality and protection of your user ID and password and will not reveal them to any third party. You are urged to change your password at regular intervals. In addition to user ID and password, Vrindavan Ayurveda Chikitsalayam may, at its discretion, require you to adopt other means of authentication
You are cautioned that the use of a cyber-cafe/shared computer for payment transactions at a shared terminal is risky and you are urged not to use a cyber-cafe/shared computer terminal for any such transactions.
Gateway Security
We wish to make your payment process a secure and convenient experience and invite you to carefully read these Terms and Conditions which govern the use of this Online Payment Facility.
We use all reasonable endeavours to ensure the integrity of the Online Payment Facility’s Security. Despite our endeavours breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.
You are responsible for keeping the computer you are making the payment from free from viruses and malicious programs, and maintaining all appropriate security measures.
You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer you are making a payment from.
Vrindavan Ayurveda Chikitsalayam may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on the WebSite. You should regularly review the Terms & Conditions on the WebSite. In the event the modified Terms & Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.
PAYMENT
When Vrindavan Ayurveda Chikitsalayam receives a transaction instruction from you in respect of any services or products on the WebSite, through the appropriate mode, Vrindavan Ayurveda Chikitsalayam will be entitled to debit any payment plus any charges payable for the transaction from the account you have specified. You may also be directed to a third-party site to enable the processing of a transaction in which event such transaction will be governed by the terms and conditions of such third-party site. Vrindavan Ayurveda Chikitsalayam shall not be liable
(a) if any transaction does not fructify or may not be completed or
(b) for any failure on the part of the bank the credit card or the third-party site or agency to perform any of its obligations or
(c) in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.
Net Banking
On clicking “Make Payment”, your payment will be processed and on successful completion of the transaction, a Transaction ID will be provided to you. This is the confirmation ID of your payment. Invoice for all paid OPD appointments would be generated 15 minutes before the appointment time. An email and SMS with the invoice number will be sent to your email ID and the mobile number given at the time of booking. This SMS needs to be presented at the hospital counter to collect your hard copy of the invoice to avail of the services.
We do not consider that a payment has been made until a transaction number is issued. If you do not receive a transaction number, you should process your payment again or make your payment by another means.
If you do not receive a transaction number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your bank or with the Customer Service Department whether or not your payment has been made. Only you may be aware of any problems that may occur during the payment process. Vrindavan Ayurveda Chikitsalayam will not be responsible for losses (monetary or otherwise) if you assume that payment was not made because you failed to receive confirmation. In case of Credit/Debit Card bookings, the Credit/Debit Card and Cardholder must be present at the billing counter.
Confirmation/ Evidence of Transaction:
Non Paid Appointments
SMS confirmation – Your booking confirmation will be sent via SMS to the mobile number given by you at the time of booking. The SMS details need to be shown at the billing counter to get a printed invoice.
Email confirmation: Your booking confirmation will be sent via email to the email address given by you at the time of booking. This confirmation can be printed and shown at the billing counter to get a printed invoice.
Paid Appointments
SMS confirmation – Your booking and payment confirmation will be sent via SMS to the mobile number given by you at the time of booking. For OPD appointments, invoices will be automatically generated 15 minutes before the appointment time by the system. The invoice number will be sent through SMS to the mobile number given by you at the time of booking. You will need to show this SMS to collect a printed duplicate copy of the Invoice.
Email confirmation: Your booking and payment confirmation will be sent via email to the email address given by you at the time of booking. For OPD appointments, invoices will be automatically generated 15 minutes before the appointment time by the system. The invoice will be sent as an attachment to your email address given by you at the time of booking.
In respect of any transactions permitted by Vrindavan Ayurveda Chikitsalayam via its WebSite from time to time, Vrindavan Ayurveda Chikitsalayam own records of such transactions, maintained through computer systems or otherwise, including the recording of the time of the transaction(s), shall be conclusive proof of the genuineness and accuracy of such transactions and shall be accepted as conclusive evidence and binding on you for all purposes.
Important
If you are unable to make your appointment time, Vrindavan Ayurveda Chikitsalayam may attempt to contact you, using the information provided at the time of booking. If Vrindavan Ayurveda Chikitsalayam is unable to reach you after its initial attempt, Vrindavan Ayurveda Chikitsalayam may entertain another walk-in/next appointee patient.
You will need to produce the credit card/ debit card used for the payment of the booking at the OPD billing Counter.
Invoice once generated as stated above
Pricing and Other Errors
RESCHEDULING, CANCELLATION & REFUND POLICY
Rescheduling
For all online paid appointments for consultation and/or PHP, rescheduling such appointments can be done only for the respective hospital and of the same physician in case of consultation.
Rescheduling of all online paid appointments can be done only until the invoice against such appointments is generated. Once the invoice is generated, the cancellation process as mentioned below should be followed and re-processed for a fresh booking, if need be.
Cancellations:
Cancellation by the Customer-
For any online paid appointments, where services were not availed at the appointed time despite invoices being generated against such online appointment booking, you should cancel such invoice to claim a refund at the respective hospital counter physically.
Cancellation by Vrindavan Ayurveda Chikitsalayam -Occasionally, OPDs or appointments are cancelled or postponed by the Doctor/ Vrindavan Ayurveda Chikitsalayam. Should this occur, we will attempt to contact you and refund the amount as per the policy of the Vrindavan Ayurveda Chikitsalayam. You may book a new appointment at your convenience or visit vrindavanchikitsalayam.com for new bookings on the WebSite.
Refunds:
Refunds are handled on a case-by-case basis. This means we carefully consider the specifics of each claim to determine the most fair and appropriate resolution. While this may not offer a blanket guarantee, it allows us to ensure each individual case receives the personalized attention it deserves
No refunds/cancellation requests shall be entertained in case of payment against bills / Services received.
Under no circumstances, cash will be refunded against any cancellation.
Important
If you are unable to make your appointment then you should cancel the appointment by using the link integrated in the email confirmation mail or call Vrindavan Ayurveda Chikitsalayam call centre.
Cancellation through mail or call centre is allowed for all the bookings until the time of appointment or Invoice generation whichever is earlier.
GENERAL TERMS AND CONDITIONS
Unauthorized use of any materials contained on this WebSite may violate the laws of intellectual property rights, the laws of privacy and publicity, and other applicable laws. You alone are responsible for your actions. As such, you shall indemnify and hold Vrindavan Ayurveda Chikitsalayam, its officers, directors, employees, affiliates, agents, and licensors harmless from and against any loss, costs, damages, liabilities, and expenses (including attorneys’ fees) incurred about, arising from any claim or demand (including third party claims or demand) for violation caused by your actions or access, or, misuse of your user ID and password during use of the WebSite or any non-compliance with the Terms hereof or any unauthorized use of, this WebSite by you or someone using your computer.
Vrindavan Ayurveda Chikitsalayam may change the Terms set out above from time to time. By browsing this WebSite you are accepting that you are bound by the current Terms and we urge you to check these each time you revisit the WebSite.
Vrindavan Ayurveda Chikitsalayam may change the format and Information of this website at any time. We reserve the right to add to or supersede certain provisions of these Terms with other provisions and reserve the right to revise the Terms at any time, at our sole discretion and without any prior notice. At no given time can we guarantee the information is up to date. Users are deemed to be apprised of and bound by any changes to these Terms.
Vrindavan Ayurveda Chikitsalayam prohibits unauthorized hypertext links and caching to the Website reserves the right to disable any unauthorized links or third-party links and disclaims any responsibility for the information available on any other internet sites linked to the Website without due authorization.
Vrindavan Ayurveda Chikitsalayam may suspend the operation of this WebSite for support or maintenance work, to update the Information or for any other reason.
By visiting this website, you agree to permit Vrindavan Ayurveda Chikitsalayam to communicate with you, from time to time, about our products and services, unless you decide to unsubscribe from receipt of such communications by following the instructions stated therein. This may involve interruption of or stoppage of linked services.
Vrindavan Ayurveda Chikitsalayam shall not be liable if any transaction does not materialize or may not be completed or for any failure on its part to perform any of its obligations in respect of any products, policies or services if the same is prevented, hindered or delayed by a Force Majeure Event. In such case, its obligations shall be suspended for so long as the Force Majeure Event continues. For this website, a “Force Majeure Event” means any event due to any cause beyond the reasonable control of the Vrindavan Ayurveda Chikitsalayam, including without limitations, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, faults or failures in telecommunication, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, computer hacking, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, unauthorized access to computer data and storage devices, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, etc.
FORWARD-LOOKING INFORMATION
Certain information on this WebSite may contain forward-looking statements, which are subject to risks and uncertainties. Users are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. The expressions “believe”, “expect”, “intend”, “aim”, “will” or similar expressions are intended to identify forward-looking statements. Vrindavan Ayurveda Chikitsalayam undertakes no obligation to update or revise any forward-looking statements.
PRESS RELEASES
All press releases and other materials contained on the WebSite are, to the best of Vrindavan Ayurveda Chikitsalayam’s knowledge, timely and accurate when issued. However, the passage of time can render information stale, and you should not rely on the continued accuracy of any such material beyond the date of issuance. Vrindavan Ayurveda Chikitsalayam has no responsibility to update any information contained in any such material. All viewers should carefully check the dates of issuance of the material contained in the WebSite.
VIOLATIONS OF RULES AND REGULATIONS
Vrindavan Ayurveda Chikitsalayam reserves the right to seek all remedies available at law and in equity for violations of these Terms, including the right to block access from or to a particular Internet address to the WebSite.
JURISDICTION AND GOVERNING LAW
The use of this website by anyone is subject to its terms and conditions, applicable Indian laws and government notifications, rules, regulations and guidelines issued by the Insurance Regulatory and Development Authority and other regulatory, governmental, and/or statutory bodies. Users of this website agree to submit to the exclusive jurisdiction of courts at the State of Delhi alone in respect hereof.
